About Close the Loop

Close the Loop is dedicated to making the Circular Economy a reality by providing best-in-class sustainability solutions to companies that want to enhance their Corporate Social Responsibility through effective and efficient recovery and re-use of valuable resources from their products. With a steadfast commitment to zero waste to landfill, the company draws on its strength in innovation to handle even the most challenging materials. Close the Loop’s global footprint includes strategically located operations centres and a broad network of sustainability-minded, cost-efficient partners, making its services a clear choice for companies on every continent. Close the Loop helps companies:

Get the most from a new or existing sustainability program

  • Audit efficiencies of existing take-back, logistics, processing and recovery services
  • Uncover hidden value in materials choices and other upstream design decisions
  • Implement product traceability throughout the end-of-life stage
  • Ensure accordance with government sustainability regulations
  • Streamline global logistics to be cost efficient and environmentally friendly

Use sustainability programs to increase market share

  • Discover untapped insights about product usage through proprietary Business Intelligence Software
  • Set up customer loyalty programs
  • Identify fraudulent activity

Fulfill commitments to brand stewardship

  • Protect the intellectual property of the brand
  • Manage warranty return programs
  • Provide services supporting product recalls
  • Design solutions for hard to recycle materials
  • Provide a safe and environmentally responsible disposition of product with zero waste to landfill


Close the Loop (CtL) is an international company headquartered in Australia with operations in Australia, New Zealand, United States and Europe based in Belgium.  Now employing more than 200 people, CtL is recognised as the global leader in imaging consumables takeback programs. Founded in 2001 with a zero waste to landfill brand promise, CtL has successfully adhered to that promise.  In 2003, Close the Loop partnered with Planet Ark to create the Cartridges for Planet Ark (C4PA) program.  This program is one of the most successful voluntary stewardship programs in the world. In 2007, Close the Loop took the success they had in Australia and expanded to the United States.  Here they expanded the relationships they had with the imaging companies and began to service their sustainability initiatives on a global level.  Then again in 2016, Close the Loop acquired Clozdloop BVBA, a company based in Belgium who's services aligned with CtL's. Known globally for being a resource recovery and sustainability solutions provider, CtL helps major imaging companies become sustainability pace-setters within the industry. Today, Close the Loop translates that success and experience across all industries, in all regions of the world.  CtL is broadening their horizons managing other streams that leverage our existing skills and adding new capabilities to the business while staying true to their core values of transparency, innovation and integrity.

Mission Statement
“Close the Loop will be the globally preferred ‘premier sustainability solutions provider’. It will provide secure recovery models for consumer take-back programs specialising in complex waste streams while providing a safe and productive working environment for its employees.”
The business will have a customer base spread across multiple industry sectors and multiple geographies around the world, where it will provide customer support, logistics, sort, data analysis, end-of-life and repurposing services. In doing so, CtL will provide added value to the customer’s own business models. This will be achieved by building a management team capable of operating and growing a multinational business. Capital investment will be sought to stay ahead of the market place as well as internal demands, while the business will also seek to acquire companies to grow rapidly by sector and by geography.

Corporate Social Responsibility

Close the Loop (CtL), as a member of the international business community, recognizes that its business activities have an impact on the quality of people’s lives, not only today but in the future. Our license to operate is granted by all members of the communities within which we operate. By acknowledging this, we can live up to the expectations of all our stakeholders and future generations. The company is dedicated to enhancing the environmental outcomes or reducing the environmental impacts of its customers in ways that are commercially sustainable on a long-term basis. We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional, and legal standards. Our objective is to reduce our impact on the environment including factors contributing to climate change, through a commitment to continual improvement and to comply with environmental legislation and regulations.

To view the full Corporate Social Responsibility (CSR) Policy or any of our other policies, click on the links below:

Board of Directors

Craig DevlinNon-Executive Director and Chairman

Craig was appointed to the Close the Loop Board in June 2001 and appointed as company Chairman in 2009. He has 43 years’ experience as a practicing accountant and management consultant. He was the founder of Devlin & Co, Accountants, and is currently the principal of Devlin Business Development Group Pty Ltd. Craig serves on several Boards as either Director or Chairman. Craig holds a Bachelor of Commerce from Melbourne University, a Diploma of Education from the University of Melbourne and a Diploma of Corporate Management from AICS. He is a Certified Practicing Accountant, and a registered tax agent.

Silvio Salom - Director

Silvio was appointed to Director at Close the Loop in December 2007. Silvio sits on numerous boards and advisor groups in various positions. Silvio holds a Bachelor from Monash University, a Master of Engineering Science from Melbourne University and a Master of Fine Art from the Academy of Art University, San Francisco. He is a fellow of the Australian Institute of Company Directors and a Member of the Institute of Electrical and Electronics Engineers.

Greg TollDirector

Greg was appointed Director at Close the Loop in November 2017. Greg holds a Bachelor of Science (Veterinary) Degree with First Class Honours from Sydney University and is Graduate Member of the Australian Institute of Company Directors.  He is the former CEO and Executive Chairman of Clean TeQ Holdings Limited.  Greg was appointed as CEO in 2007 until 2010, and subsequently appointed to the Chariman’s role until November 2013.  Greg previously had senior executive positions in R&D, sales and marketing with Uncle Bens’, Masterfoods, Nestle and Lion Nathan.

Strategic Team

Marc LichtensteinJoint Chief Executive Officer, Chief Financial Officer and Company Secretary

Marc joined Close the Loop in May 2017 as Chief Financial Officer and Company Secretary of the Group and reports to the Board. In November Marc became Joint Chief Executive Officer. Over the past 25 years Marc has become a highly experienced Chief Executive Officer, Chief Financial Officer & Company Secretary providing various services to a range of listed public and large private Companies across a wide range of industries. Marc has extensive experience in leading businesses through significant periods of change, particularly in the areas of business transformation and performance improvement including IPOs, significant capital raises, exponential periods of growth and major acquisitions. Marc is qualified as a Chartered Accountant, Chartered Secretary and a Graduate Member of the Australian Institute of Company Directors.

Tom OgonekJoint Chief Executive Officer

Tom joined Close the Loop in 2011, bringing more than 20 years of valuable operations experience and environmental industry perspective to the leadership team. In his role, Tom oversees all aspects of global operations. Tom is responsible for driving continuous improvement of operating efficiencies and facility management in all global operating centers, meeting financial growth goals, and growing the business through relationships with new and existing clients. With a background in chemistry and manufacturing, Tom’s insight and experience are valuable to the company’s vision to further diversify the business.

Tom holds a bachelor’s degree in Manufacturing and Mechanical Engineering Technology from Northern Kentucky University. He currently works as an adjunct professor at Cincinnati State in the Center for Innovative Technology and serves on the Industry Alumni and Student Advisory Board at Northern Kentucky University’s Engineering Technology Program.

Kesh NairChief Information Officer (CIO)

Kesh joined Close the Loop in 2008. Kesh provides leadership for the strategic development of an innovative, robust, and secure information technology across all of Close the Loop’s global operations sites.

Since joining the company, Kesh successfully expanded and enhanced the company’s IT infrastructure to optimize Close the Loop’s premier sustainability solutions. He also helped architect the company’s resource recovery initiatives in the Business Intelligence space, creating unforeseen added value for customers.

Previously Kesh ran the IT systems for the Education Department at La Trobe University, directing the management of information systems, applications development, computer operations and technical support. Kesh holds a Bachelor’s degree in Information Systems and is currently pursuing a Masters degree in Business Systems.

Megan ElfersDirector of Marketing

Megan leads the global marketing efforts for Close the Loop, helping increase awareness and secure the global reputation of the company. She joined Close the Loop in 2010 as part of the sales team, where she spent years working closely with some of the company’s biggest customers, helping create programs to meet their sustainability and brand stewardship goals. Her experience on the front lines of the sales force gives her invaluable insight for creating powerful and strategic marketing strategies to globally promote Close the Loop’s capabilities.

Megan earned an MBA degree with a focus marketing from Northern Kentucky University. She completed her Bachelor’s degree in Communications at Thomas More College in Kentucky.

David HitzlerTechnical Manager

David joined Close the Loop in September 2014, bringing 23 years experience as an industrial chemist with extensive product development, formulating and raw material knowledge. In his role at Close the Loop, he applies his expertise as a material and process scientist to help customers uncover new value within product design, development and commercialisation decisions. Leading the technical aspects of the innovation team, David is responsible for research and development in creating valuable products from waste materials – in essence developing novel re-use applications for materials recovered from the cartridge recycling process, particularly recovered waste toner and other plastics.

David’s broad knowledge of process design and machinery, covering materials handling, mixing and size reduction technology help shape Close the Loop services and inform decisions for future offerings. David earned a Bachelor of Science in Applied Chemistry from RMIT University.

Steve MorrissFounder

Steve has been a pioneer of Sustainability and the Circular Economy and has gained a number of awards in his over 25 years of experience. His experience in cartridge collection led to him becoming the Founder of Close the Loop in 2000. Steve's passion for innovation led to the invention of products such as eWood® and TonerPave® which has allowed Close the Loop to develop into the global leading Sustainability Solutions Provider that it is today.

Australian Team

Peter TamblynSales & Marketing Manager Asia Pacific

Peter joined Close the Loop in May 2014 with more than 20 years’ experience in the IT industry. He brings a broad experience in senior sales leadership roles from working with Ricoh, Lexmark and Computershare. He was instrumental in the development of intellectual property in managed print services for Lexmark, and broadened his experience with electronic document management solutions with Computershare, including SaaS, Enterprise Content Management and business process outsourcing and automation.

Peter was educated at The Australian National University in Canberra and the Marketing Association of Australia & New Zealand. Peter is responsible for the sales and marketing strategy for Close the Loop in the Asia Pacific region and brings a strong track record of sales leadership, sales strategy, and building high performance teams.

Richard BushnellFacilities Manager

Richard joined Close the Loop in 2011 following a long and successful career in the automotive and machine manufacturing sectors where he spent 30 years developing skills managing Quality, Environment and Safety systems. Richard has a strong background in the implementation and maintenance of business systems and brings highly developed skills in manufacturing and process improvement.

Close the Loop has benefited greatly from Richard’s capabilities, in particular he has been instrumental in the increase in process separation resulting in higher output revenues, and maintaining and growing the company’s quality, environmental and safety certifications.

Sri JayasunderaFinance Manager Asia Pacific

Sri joined Close The Loop in November 2016 taking on the finance manager role for the company. She is an accomplished finance professional, skilled in achieving operational efficiency, business process improvements, financial modelling and forecasting. She comes with more than 20 years of experience in senior finance roles which includes manufacturing, logistics, heavy vehicle parts, farming, IT and distribution industries in Australia, Middle East, Europe and South East Asia.

She graduated from Sri Lanka Technical College and currently holds fellow membership from CIMA (UK), member of CPA (Australia) and Member of CGMA (USA). She has the responsibility of consolidation of group financials and managing Australian financial functions as well as the financials for CtL’s EU operations based in Belgium.

Certifications & Standards

Focused on a brand promise of zero waste to landfill, Close the Loop is committed to handling all products in an environmentally friendly manner and aligned to the highest global standards. Known for innovation, Close the Loop has been recognized with many awards and certifications that demonstrate our commitment to excellence and dedication to the environment. These awards reflect the demanding work by all members of the Close the Loop team and the support of our many partners. Close the Loop holds the following Accreditations and Certifications:


Through always striving for excellence, Close the Loop has been recognised with many awards that demonstrate our commitment to excellence and dedication to the environment.

These awards reflect the hard work by all members of the Close the Loop team and the support of our many partners.

  • 2019 Finalist in The Circulars 2019 - SME Category
  • 2018 Awarded Hume City Council Business Awards - Business of the Year, Sustainability and Innovation
  • 2018 HPNZ Awards - Sustainability Award
  • 2016 Awarded Sustainability Leader with Manufacturing Leadership 100 awards along with Lexmark for our collaboration on the TonerPave project
  • 2016 Inducted into the Victorian Manufacturing Hall of Fame
  • 2013 Awarded Gold at DuPont Awards for Packaging Innovation US
  • 2011 Finalist - Steve Morriss – Entrepreneur of the Year Awards
  • 2011 Hume City Council Business Awards – Environmental Sustainability - eWood Solutions
  • 2009 Awarded Lexmark Green Partner (USA) view the award
  • 2008 Awarded Kentucky Chamber of Commerce award view the award
  • 2008 Winner Hume City Council Sustainability Awards
  • 2006 Winner United Nations Association of Australia (UNAA) World Environment Day Awards 2006 Best Specific Environmental Initiative view the award
  • 2006 Winner PACIA (Plastics And Chemicals Industry Association) Sustainability Award
  • 2005 Winner New Inventors “people’s choice” award for our episode in August 2005 for the product – eWood® view the award
  • 2005 Finalist IAG Supplier of the Year
  • 2004 Finalist Premier’s Sustainability Awards (Victorian Government)
  • 2003 Winner City Pride Awards (business sustainability) Whittlesea City Council
  • 2003 Winner Import Replacement Award June 2003. Presented by the Industry Capability Network (Victoria) Ltd.
  • 2003 Awarded Ricoh Green Partner (Australia)

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