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Book a Pick Up

Book a Pick Up

To help us minimise the carbon miles during pick-ups, if you have a second or multiple bags close to filling then help us coordinate in a single collection, it’s even better for the environment.

To protect your staff, our couriers, and our staff, please ensure your bags are under 16kgs. For health and safety reasons bags over this weight limit cannot be collected. If your bag is over 16kgs, please divide the weight between two bags.

Note: Courier collections are only available for metropolitan areas. Outer Metropolitan and regional customers can return their bags at their local Australia Post outlet.

To access our system to arrange a pick up fill in the form below or contact us on 1800 24 24 73

  1. Securely tie the bags from the cable ties provided and ensure printer consumables are in Close the Loop bags. We will not accept any other bag type.
  2. Securely tie the bags from the cable ties provided.
  3. Please make sure each bag weight is between 8-16 Kg
  4. Ensure your bags are placed in the designated collection area you have provided in your ‘Pick Up Instructions’.
  5. Please advise your receiving staff of courier collection to ensure the courier knows where to collect the bag(s) from.
  6. Ensure there are only supported brands in the bags being returned.
**Please note: Failure to meet the above requirements, Close the Loop reserves the right to charge the customer a non conformance fee and\or refuse collection**

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